Terms & Conditions

1. About HongChuang This store is operated by Hong Kong HongChuang Trading Limited. Our business address is UNIT H32,RM 6,10/F,LEMMICENTRE,50 HOI YUEN ROAD,KWUN TONG,HONG KONG. For questions about these terms or an order, contact shop@futurepay-develop.com. Customer support is available Monday to Friday, 09:00–18:00 (Asia/Shanghai), excluding public holidays.

2. Shopping and accounts You may browse and place an order as a guest or create an account for this store. Please provide accurate contact and delivery information. If you create an account, keep your password private and contact us if you suspect unauthorized use. Guest access to an order depends on information saved in the browser used to place it. Clearing that information or switching browsers may prevent you from reopening the order. Contact us if you need help locating an order.

3. Products, availability and prices Review the product description, selected option, quantity and price before ordering. Adding an item to your cart does not reserve stock or lock its price. Availability and prices are checked again when an order is created. Use a currency offered by this store. The amount and currency saved with your order include the products and address information shown on the order. Later changes to product prices or store exchange rates do not change that order amount.

4. Delivery charges, taxes and destinations Orders are prepared within 1–3 business days after payment confirmation and then handed to the carrier. Presale, customized or out-of-stock items may follow separate arrangements, and customer service will communicate about delays. Standard courier or postal delivery is used according to the destination. Delivery is estimated at 7–15 business days after handover to the carrier, excluding preparation time. Actual delivery may be affected by the destination, customs clearance, holidays and carrier arrangements. Shipping charges are shown separately at checkout and confirmed in the order total before payment. The product price includes taxes collected by the merchant. For cross-border delivery, import duties or destination taxes not included in the quoted amount are the customer’s responsibility. Contact customer service before ordering if you need to confirm applicable charges. Applicable law prevails where it requires otherwise. We deliver only to the countries and regions available in the checkout country selector. The same delivery coverage applies under these Terms & Conditions and our Shipping Policy. We do not accept delivery addresses in the store’s restricted destinations.

5. Orders and payment When you submit your shipping details, confirm the required policies and proceed to payment, the order is created and you are directed to the FuturePay payment checkout. Payment is due within two hours of order creation, and the order page displays the payment deadline. Returning to this store from the payment checkout does not by itself confirm successful payment. Check the payment status on the order page before trying again. If a payment is awaiting review, appears duplicated, or was made after an order expired or was cancelled, contact us with the order number and payment reference. Please do not pay again while the result is being checked. A late payment does not automatically reactivate an order.

6. Changes and cancellation Check your items and delivery address before submitting checkout. The website does not provide an order-editing function after an order is created. For an unpaid order with no payment record, the order page offers a cancellation action. Once payment has been initiated, self-service cancellation may no longer be available. For other cancellation requests or incorrect order details, contact us so we can check the order and available next steps. These website limitations do not remove rights available under applicable law.

7. Delivery, returns and order problems To report damage, missing items, an incorrect item or another order problem, contact shop@futurepay-develop.com with your order number and a description of the issue. Delivery progress can be checked through customer service. You may contact us to request a return or exchange within 30 calendar days after receiving the goods. For ordinary returns or exchanges, the goods should remain in good condition, include all accessories and be accompanied by order information. Necessary opening for inspection does not by itself mean that the goods are damaged. For quality issues, transport damage, incorrect items or missing items, contact us with a description and available photographs so customer service can review the matter. Non-quality-related return shipping costs are the customer’s responsibility. Reasonable return costs arising from quality issues, transport damage or incorrect items are the merchant’s responsibility. No separate return processing fee is charged. Before sending anything back, email us with the order information, reason for the return or exchange and relevant photographs. Obtain the return address and shipping instructions from customer service first. Do not send goods to the business address or the address printed on a parcel label without receiving return instructions. Keep the shipping receipt.

8. Refunds After the returned goods are received and inspected, customer service will normally arrange the refund within 5 business days. If the goods do not need to be returned, the refund will be processed after the refund arrangement is confirmed. Refunds are handled through the original payment method where possible. If that method cannot be used, we will discuss an alternative with you. The time for funds to reach your account is determined by the payment institution. Where applicable law requires an earlier refund, that requirement applies.

9. Privacy and cookies Our Privacy Policy describes how personal information is used for account management, order fulfilment, payment, delivery, customer service and necessary security maintenance. For privacy requests, contact shop@futurepay-develop.com. You may use this email address to request access to, correction of or deletion of personal information, or to submit a complaint. We will manually verify your identity and handle the request under applicable rules. Records that must be retained by law will not be deleted immediately. Account information is retained for as long as needed to provide account services. Order, payment and after-sales records are retained for fulfilment, dispute handling and applicable tax and accounting requirements. Necessary cookies support login, shopping cart functions, order access and currency selection. Cookie preferences are stored in local storage. The storefront currently does not use analytics or advertising tracking.

10. Governing law and consumer rights These Terms & Conditions are governed by the laws of Hong Kong. This choice does not deprive you of mandatory consumer protections that apply to your purchase, including protections that cannot lawfully be excluded in your country of habitual residence. These terms do not exclude rights or remedies that cannot be excluded under applicable law.

11. Sanctions and trade compliance We do not supply goods in transactions prohibited by applicable sanctions, export controls or other trade restrictions. You must not use this store on behalf of a person or entity where the transaction would be prohibited, or use false delivery details, intermediaries or forwarding arrangements to evade applicable restrictions or our delivery exclusions. The store’s restricted destinations are Afghanistan (AF), Algeria (DZ), Angola (AO), Belarus (BY), Benin (BJ), Bolivia (BO), Bulgaria (BG), Burkina Faso (BF), Burundi (BI), Cameroon (CM), Central African Republic (CF), Congo - Kinshasa (CD), Eritrea (ER), Russia (RU), Croatia (HR), Cuba (CU), Côte d’Ivoire (CI), Guinea (GN), Guinea-Bissau (GW), Haiti (HT), Iran (IR), Iraq (IQ), Israel (IL), Kenya (KE), Laos (LA), Lebanon (LB), Libya (LY), Mali (ML), Monaco (MC), Mozambique (MZ), Myanmar (Burma) (MM), Namibia (NA), Nepal (NP), Niger (NE), Nigeria (NG), North Korea (KP), Palestinian Territories (PS), Somalia (SO), South Africa (ZA), South Sudan (SS), Syria (SY), Tanzania (TZ), Trinidad & Tobago (TT), Ukraine (UA), Vanuatu (VU), Venezuela (VE), Vietnam (VN), Yemen (YE) and Zimbabwe (ZW). Orders for these destinations are not accepted. This is the store’s delivery restriction list and does not mean that every listed destination is subject to the same legal sanctions. Where a transaction would breach applicable restrictions, we may decline or suspend it and contact you about any payment already made, subject to applicable law. This does not limit consumer rights that cannot lawfully be excluded.

12. Updates and contact Updated terms will be published on this page with their effective date. Changes do not automatically alter the recorded amount or details of an existing order. For questions about these terms or an existing purchase, contact shop@futurepay-develop.com and include your order number where applicable.