INFORMATION
Returns & Exchanges
Clear guidance for requesting returns, exchanges, and help with damaged, incorrect, or incomplete orders.
Contact shop@futurepay-develop.com within 30 calendar days of receiving your item to request a return or exchange. This merchant return period does not limit any withdrawal rights, quality protections, or other consumer rights available under applicable law.
For ordinary returns or exchanges, the item should be kept in good condition with all accessories included. Necessary unboxing and inspection do not by themselves mean that an item is damaged. Please provide your order information when contacting us.
For quality issues, shipping damage, incorrect items, or missing items, contact us with a description of the issue and any available photos. Customer support will review the information and coordinate the next steps.
To request help, email shop@futurepay-develop.com with your order information, the reason for the return or exchange, and relevant photos. Obtain the return address and shipping instructions from customer support before sending anything. Do not send the item to the address on the parcel or to the business address unless customer support confirms it. Keep your proof of dispatch.
For returns unrelated to a quality issue, the customer is responsible for return shipping costs. The merchant covers reasonable return shipping costs caused by a quality issue, shipping damage, or an incorrect item. No separate return handling fee is charged. Applicable law takes precedence where required.
After the returned item is received and checked, customer support will usually arrange the refund within 5 business days. For items that do not need to be returned, processing will begin after the refund arrangement is confirmed.
Refunds are normally made through the original payment method. If that method cannot be used, the alternative will be discussed with the customer. The time for funds to appear is determined by the payment provider. Where applicable law requires an earlier refund, that requirement applies.
Returns, exchanges, and refunds are coordinated through customer support. This website does not provide an online return-request form, return-label service, self-service refund function, or automatic refund process.
Customer support is available Monday through Friday, 09:00–18:00 (Asia/Shanghai), excluding public holidays.